Hotel & Spa Hacienda Baruk Zacatecas, Zacatecas

I had a disappointing experience overall. The hotel had outdated facilities, and the issues with plumbing and cleanliness overshadowed any potential positives. While the staff made attempts to address issues, my experience with service and value for money fell short. On the upside, the room I initially booked was clean, and the amenities were satisfactory, although not without their flaws.

My overnight stay was quite pleasant despite the bustling highway nearby. The room was comfortable and nicely appointed, and I really enjoyed the dinner at the hotel restaurant, which exceeded my expectations. However, the experience wasn’t entirely perfect as I overheard noise in the hallway from other guests, and there were a few minor issues.

I've stayed at this hotel a couple of times, and I'm planning to return again due to my travel needs. The staff here are plentiful and always attentive, making the experience enjoyable. The rooms are spacious and well-kept, adding to the overall comfort. However, there are some downsides, such as traffic noise and the lack of walking options to nearby attractions.

I was really disappointed with this hotel. I picked it for the pool, but it had a terrible odor, which kept my kids from swimming. The room was okay, but I was charged extra for a stained towel and double charged on my credit card. The location is not convenient, and the bar options were minimal. On the plus side, some staff members were friendly, but overall, they didn't feel very helpful.

My stay was quite disappointing overall. While the staff seemed to want to help, I ended up with unresolved issues. The rooms were outdated and noisy, and the location was far from anything useful. However, I did enjoy a decent dining experience, and the facilities could have been better maintained. I wouldn’t recommend this hotel for a relaxing getaway, as I believe there are better options out there.